(877) 483-0382

Remote Support Connection Console

Enter Customer Name:
Description of Problem:
Phone Number:

Instructions for Connecting to Remote Technician

  • Make sure that a Henry Schein - Office Automation Team technician is aware that you are connecting to remote support by calling (877) 483-0382 extension 1.

  • Fill out the fields to the left, then press the "Connect" button.

  • A window will appear, press the "Download" button.

  • If asked what to do with file, choose "Run" or "Open".  You may be asked twice.

  • You should now see a window that says "Waiting for a technician".

Henry Schein - OATS  2214 Paddock Way Drive  Suite 500  Grand Prairie, Texas 75050   (877) 483-0382   (817) 796-2995 fax

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